Norvex Voyage LLC provides shipping for luggage and travel-related products to customers within the United States.
Please review the following information about order processing, dispatch, delivery estimates, and shipping-related issues before placing an order.
Shipping Destinations
We currently ship to eligible delivery addresses within the United States.
Shipping availability may depend on the destination address, carrier service coverage, and the nature of the ordered product. If we cannot ship to the address provided, we will contact the customer when reasonably possible.
Order Processing Time
Orders generally require 3–5 business days for processing and dispatch.
Processing time includes order verification, preparation, packaging, and handoff to the shipping carrier. Business days do not include weekends or applicable public holidays.
Processing may take longer during peak shopping periods or when additional order verification is necessary.
Estimated Delivery Time
After dispatch, estimated delivery generally takes 10–15 business days.
Actual delivery times may vary depending on the destination, carrier operations, weather conditions, transportation disruptions, and other circumstances beyond our reasonable control.
The delivery timeframe is an estimate rather than a guaranteed arrival date. Customers should consider these estimates when planning purchases for a specific trip or event.
Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the order is submitted.
Customers are responsible for reviewing the shipping address, selected shipping option, and final order total before confirming a purchase.
Order Confirmation and Tracking
Customers may receive an order confirmation after placing an order. Tracking information may be provided when available after the shipment has been handed over to the carrier.
Tracking updates may take time to appear in the carrier’s system. If tracking information is unavailable or appears delayed, please contact us for assistance.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate delivery address, including the recipient’s name, street address, apartment or unit number where applicable, city, state, and ZIP code.
If you discover an error after placing an order, contact us as soon as possible. We cannot guarantee that an address can be changed after processing or dispatch has begun.
Additional charges or delivery delays resulting from an incorrect address may depend on the carrier’s policies and applicable circumstances.
Delayed, Lost, or Damaged Shipments
If a shipment appears significantly delayed, is reported as lost, or arrives damaged, please contact us at [email protected].
For damaged shipments, please retain the packaging and provide photographs of the product and its packaging when possible. We will review the information and work with the customer and carrier as appropriate.
Carrier delays and delivery disruptions may occur, but we will make reasonable efforts to assist customers in resolving shipping issues.
Delivery Issues
If tracking indicates that a package has been delivered but you have not received it, please check the delivery location, mailbox, household members, building management, or other designated receiving areas where applicable.
You may also contact the carrier for additional delivery details. If the issue remains unresolved, contact our customer support team.
Contact Information
For shipping and delivery inquiries, please contact:
Norvex Voyage LLC
Email: [email protected]
Address: 10111 PHOEBE LN ADELPHI MD 20783
We appreciate your patience and understanding while your order is being processed and delivered.