Norvex Voyage LLC (“Norvex Voyage,” “we,” “our,” or “us”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit norvexvoyage.com, purchase our luggage products, or contact our customer support team.
1. Company Information
Company Name: Norvex Voyage LLC
Business Address: 10111 PHOEBE LN ADELPHI MD 20783
Email: [email protected]
Website: https://norvexvoyage.com
2. Information We Collect
Depending on how you interact with our website, we may collect the following categories of information:
Contact and identity information: Your name, email address, telephone number, and other details you provide when placing an order or contacting us.
Order information: Products purchased, order number, order history, billing details, shipping address, and transaction status.
Payment-related information: Payment confirmation, transaction identifiers, billing status, and other information provided by our payment service providers. Full payment card numbers and card verification codes are handled by payment providers as applicable and are not intentionally stored on our website servers.
Technical information: IP address, browser type, device information, operating system, website access logs, and similar technical data where collected.
Website usage information: Pages visited, interactions with website features, referral information, and related browsing activity where collected through cookies or similar technologies.
Communications: Messages, inquiries, return requests, and other information you provide when communicating with us.
3. How We Use Personal Information
We may use personal information to:
- Process, confirm, and fulfill orders.
- Arrange shipping and provide delivery updates.
- Process eligible returns, replacements, and refunds.
- Respond to customer service inquiries.
- Maintain transaction records and business accounts.
- Detect, investigate, and prevent fraud or unauthorized activity.
- Maintain website functionality, security, and performance.
- Comply with legal obligations and enforce our policies.
- Improve our products, services, and customer experience where permitted by law.
We use personal information only for purposes that are reasonably related to our business operations and permitted by applicable law.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain shopping cart functionality, understand website performance, and improve the user experience.
You may be able to manage cookies through your browser settings or any cookie preference tools provided on our website. Disabling certain cookies may affect the availability or functionality of some website features.
Where required by law, we will obtain consent before using non-essential cookies or similar technologies.
5. How We Share Information
We may disclose personal information to third parties when reasonably necessary for the purposes described in this policy, including:
Payment service providers: To process transactions, verify payments, and prevent fraud.
Shipping and fulfillment providers: To prepare, transport, and deliver orders.
Website hosting and technology providers: To maintain website operations, security, and technical support.
Customer service and operational providers: To help us respond to inquiries and manage business activities.
Professional advisers and authorities: Where necessary to comply with legal obligations, respond to valid legal requests, protect rights, or address suspected fraud and security issues.
We do not sell personal information in exchange for money. Where applicable privacy laws define “sale,” “sharing,” or targeted advertising more broadly, we will honor relevant rights and provide legally required opt-out mechanisms.
We do not authorize service providers to use personal information for purposes that are incompatible with the services they perform for us, subject to applicable law and contractual arrangements.
6. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer service, accounting, dispute resolution, fraud prevention, and legal compliance.
Order and transaction records may be retained for up to seven (7) years after an order is completed, where appropriate for business recordkeeping, tax, accounting, dispute resolution, or legal compliance purposes.
The applicable retention period may vary depending on the type of information, legal requirements, unresolved disputes, and legitimate business needs. Information that is no longer necessary will be deleted, anonymized, or securely disposed of where reasonably practicable and legally permitted.
7. Data Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Payments are processed through third-party payment service providers that maintain their own security procedures and applicable payment card industry requirements.
No method of electronic storage or internet transmission can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we take reasonable steps to protect the information entrusted to us.
8. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate personal information.
- Request deletion of eligible personal information.
- Obtain a copy of certain personal information in a portable format.
- Opt out of certain sales, sharing, or targeted advertising activities where applicable.
- Withdraw consent where processing is based on consent.
- Appeal certain privacy-related decisions where required by law.
- Exercise applicable rights without unlawful discrimination.
To submit a privacy request, contact us at [email protected]. We may need to verify your identity before processing certain requests.
We will respond to eligible requests within the timeframe required by applicable law.
9. California Privacy Rights
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, may provide additional rights, subject to applicable exceptions.
These rights may include the right to know, access, correct, or delete certain personal information, and the right to opt out of the sale or sharing of personal information as those terms are defined by law.
Norvex Voyage does not sell personal information for monetary consideration. If our activities fall within a broader legal definition of sale or sharing, eligible California residents may exercise applicable opt-out rights by contacting us.
To submit a privacy request or an applicable do-not-sell-or-share request, email [email protected].
We will not unlawfully discriminate against individuals for exercising their privacy rights.
10. Children’s Privacy
Our website is intended for a general shopping audience and is not directed toward children under the age of 13.
We do not knowingly collect personal information directly from children under 13 without legally required authorization. If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
11. Third-Party Websites
Our website may contain links to third-party websites or services. Those websites operate under their own privacy policies and practices.
We are not responsible for the privacy, security, or content practices of third-party websites. We encourage customers to review the applicable policies before providing personal information to those services.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business practices, website functionality, service providers, or legal obligations.
Any revised policy will be posted on this page with an updated effective date. We encourage customers to review this page periodically.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, please contact us:
Norvex Voyage LLC
Address: 10111 PHOEBE LN ADELPHI MD 20783
Email: [email protected]
Website: https://norvexvoyage.com